Privacy Policy

Last updated: 10 October 2026

1. Who we are

This Privacy Policy explains how Elite Trade Hub Ltd (“we”, “us”, “our”) collects and uses personal data when you visit elitetradehubltd.co.uk or use our services. Elite Trade Hub Ltd is a company registered in England and Wales under company number 16923099. Our registered office is at 167-169 Great Portland Street, 5th Floor, London W1W 5PF.

We are the data controller for the personal data described in this policy. If you have any questions, contact us at info@elitetradehubltd.co.uk or call 07551 603562.

2. Personal data we collect

Enquiry details: your first and last name, email address, phone number, budget, the service you are interested in and your message, when you use our contact form, email or call us.
Client and project information: contact details, billing details and the content or materials you provide so we can deliver a website, design, multimedia or SEO project.
Technical data: your IP address, browser type, device information and pages visited, collected through our website hosting and cookies (see our Cookie Policy).

We do not knowingly collect special category data, and our services are not directed at children under 16.

3. How and why we use your data

To respond to your enquiry and send you a quote. Lawful basis: steps taken at your request before entering into a contract.
To deliver the services you have ordered, manage your project, send invoices and provide support. Lawful basis: performance of a contract.
To keep accounting and tax records. Lawful basis: legal obligation.
To keep our website secure and working properly. Lawful basis: our legitimate interests.
To set non-essential cookies on our website. Lawful basis: your consent, which you can withdraw at any time.

We do not sell your personal data and we do not use it for automated decision-making.

4. Who we share your data with

We only share personal data where necessary, with:

our website hosting and email service providers, who store data on our behalf;
third-party tools needed for a specific project, such as domain, hosting or payment platforms you ask us to use;
our accountants, professional advisers, and HM Revenue & Customs or other authorities where required by law.

These organisations may only use your data in line with our instructions and applicable law.

5. International transfers

Some of our service providers may store or process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.

6. How long we keep your data

Enquiries that do not lead to a project: up to 12 months.
Client and project records: for the duration of our working relationship and up to 6 years afterwards, to meet legal and accounting requirements.
Cookie data: as set out in our Cookie Policy.

7. How we protect your data

We use appropriate technical and organisational measures to protect personal data, including secure (HTTPS) connections, access controls and regular software updates. No method of transmission over the internet is completely secure, but we work to keep your information safe.

8. Your rights

Under UK data protection law you have the right to:

access the personal data we hold about you;
ask us to correct inaccurate or incomplete data;
ask us to delete your data;
ask us to restrict or object to how we use your data;
receive your data in a portable format;
withdraw your consent at any time where we rely on consent.

To use any of these rights, email info@elitetradehubltd.co.uk. We will respond within one month.

9. Complaints

If you are unhappy with how we have handled your personal data, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or by calling 0303 123 1113.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

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